ZendeskRank #1PopularDeclining
Zendesk is a cloud-based customer service and engagement platform designed for businesses. It provides tools for ticketing, self-service options, and customer support analytics.58,393 sites
Decreased by 11.1%
Sentry is an open-source error tracking system that helps developers diagnose and fix issues in their code by providing detailed reports and context about errors occurring in production. It integrates seamlessly with numerous programming languages and frameworks, allowing for easy implementation and customization.31,515 sites
Decreased by 9.3%
BugSnagRank #3PopularDeclining
Bugsnag is a cloud-based error monitoring tool that detects and diagnoses errors in real-time across mobile, web, and server applications. It captures diagnostic data and provides insights to help developers identify and resolve issues quickly.10,710 sites
Decreased by 14.1%
BugHerd is a web-based bug tracking and project management tool that helps developers and designers quickly identify and solve issues in their websites or web applications. It offers features such as visual feedback, issue tracking, task delegation, and integrations with other development tools.8,252 sites
Decreased by 8.1%
OSTicket is a free, open-source support ticket system for businesses and organizations. It provides a simple and flexible platform for managing and tracking customer support requests and inquiries.4,650 sites
Decreased by 12.1%
GitLab is a web-based Git repository manager that allows teams to manage source code, automate CI/CD pipelines, and collaborate on code with merge requests. It provides a platform for continuous integration and deployment, along with issue tracking, code review, and repository management features.4,582 sites
Decreased by 10.7%
Statuspage.io is a web service that allows companies to create and maintain a status page for their web applications or services. It provides real-time monitoring and communication tools to help companies keep their users informed of service disruptions or maintenance.4,500 sites
Decreased by 5.0%
Redmine is a flexible and powerful web-based project management tool that supports multiple projects, issue tracking, and integration with various version control systems. It allows for customization, plugin integration, and has a strong community support.2,552 sites
Decreased by 11.3%
Atlassian JiraRank #9Declining
Atlassian's JIRA is a widely-used issue and project tracking software with customizable workflows, integrations, and reporting options. It offers agile project management tools like Scrum and Kanban boards, release management, and error tracking capabilities.1,892 sites
Decreased by 9.9%
Tiki Wiki CMS GroupwareRank #10Declining
Tiki is a web application development platform and content management system written in PHP. It includes a variety of features such as wiki pages, forums, blogs, and more, and is designed to be customizable and extensible to suit a wide range of needs.1,193 sites
Decreased by 15.2%
Betterstack.com/uptime is a website monitoring tool that helps technical teams track and manage their website's uptime and performance. It offers real-time monitoring, detailed reports, and alerts to ensure smooth and uninterrupted website operation.964 sites
Decreased by 11.6%
Instana is a cloud-based application monitoring platform that uses AI-powered analytics and automation to give real-time insights into the health and performance of complex software systems. Its automatic discovery and monitoring capabilities ensure continuous observability across cloud-native, containerized, and microservices-based architectures.931 sites
Decreased by 17.8%
Atlassian Jira Issue CollectorRank #13
Atlassian's JIRA is a project management and issue tracking tool designed to help teams organize and prioritize their work. It includes features such as customizable workflows, agile boards, and a REST API for integrating with other software tools.822 sites
Decreased by 12.0%
OTRS (Open-source Ticket Request System) is a web-based help desk and IT service management (ITSM) software, developed in Perl and distributed under the GNU General Public License. It allows businesses to manage customer interactions more effectively by providing a centralized platform for inquiries, issue resolution, and maintenance management.330 sites
Decreased by 10.1%
Status.io is a status communication and incident management platform that enables DevOps teams to keep their customers informed about service disruptions and maintenance updates. It provides customized status pages, alerts, and real-time incident tracking to improve communication with customers during downtime.215 sites
Decreased by 8.1%
UserReport is a customer feedback tool that allows website owners to collect and analyze data on user behavior, satisfaction, and demographic information. It provides various survey and feedback tools, including Net Promoter Score, exit surveys, and user satisfaction ratings.189 sites
Decreased by 13.7%
Canny is a user feedback tool that helps prioritize feature requests by allowing users to vote on the features they want most. It integrates with popular project management tools like Trello and JIRA, making it easy for developers to organize and implement requested features.184 sites
Decreased by 15.6%
Pingdom Uptime MonitoringRank #18
Pingdom's Uptime Monitoring product provides real-time monitoring and alerts for websites and servers to ensure uninterrupted availability and performance, helping technical teams quickly identify and resolve potential downtime or performance issues. It offers a comprehensive suite of customizable checks, including HTTP, DNS, and SSL, allowing for proactive monitoring and reporting to maintain optimal uptime and user experience.178 sites
Decreased by 4.3%
https://statuspal.io is a comprehensive status page and incident communication tool designed for technical teams, providing real-time updates and notifications to efficiently manage and communicate with customers during service disruptions or downtime. It offers integrations with various monitoring tools and enables customizable incident templates and automation for effective incident response.144 sites
Decreased by 5.9%
Phacility is a web-based suite of tools designed for software development teams to track bugs, issues, and code changes. It includes tools for code review, repository hosting, and project management, and is built on the open-source platform Phabricator.103 sites
Decreased by 11.2%
UserVoice is a customer feedback software that allows businesses to collect, analyze and respond to users' feedback. It provides an all-in-one solution for companies to prioritize and address customer satisfaction issues.80 sites
Decreased by 13.0%
Bugzilla is an open-source web-based bug tracking and project management tool for software development teams. It allows users to report issues, track project progress, organize tasks, and communicate with team members.74 sites
Decreased by 7.5%
cState is an open-source, self-hosted status page for APIs, websites and services with support for multiple users and integrations. It is built on Node.js and uses MongoDB for data storage.68 sites
Decreased by 9.3%
Sleekplan is a web-based project management tool that helps technical teams streamline their workflows and collaborate effectively. With features like task tracking, issue management, and real-time communication, it centralizes project information and facilitates seamless collaboration among team members.61 sites
Decreased by 1.6%
Raygun is a cloud-based application monitoring and error reporting tool designed to help developers and IT teams identify and fix software issues quickly. It provides real-time insights to improve application performance and user experience.52 sites
Decreased by 17.5%
Atatus is a performance monitoring and error tracking tool that provides real-time visibility into the health of web applications and servers. It offers detailed insights into end-user experience, server-side performance, and code-level errors to help developers identify and resolve issues quickly.50 sites
Decreased by 13.8%
Feedback Fish is a web-based feedback collection tool that allows users to easily add feedback widgets to their websites, web applications, or mobile apps. It allows users to collect, track, and manage user feedback, which helps businesses and developers improve user experience and product quality.50 sites
Decreased by 26.5%
Medallia is a cloud-based customer experience management platform that collects and analyzes feedback data from multiple sources to help organizations improve their customer experiences. It offers features such as text analytics and sentiment analysis, real-time alerts, and customizable reporting to help businesses make data-driven decisions.46 sites
Decreased by 20.7%
Stackify is a comprehensive platform for software developers with a wide range of tools for application performance management, error tracking, and log management. It offers features such as real-time application monitoring, code profiling, server metrics, and cloud integration, and is designed to help teams optimize and troubleshoot their applications more efficiently.34 sites
Decreased by 17.1%
Rollbar is a cloud-based error tracking and debugging tool that helps developers automatically detect and diagnose software errors and issues. It provides real-time insights into application stability and helps streamline the debugging process to improve overall software quality.26 sites
Decreased by 7.1%
Flyspray is a web-based task tracking and project management software written in PHP. It allows teams to manage projects, assign tasks, track progress, and communicate with each other.25 sites
Decreased by 0.0%
Hund is a simple incident management tool for DevOps and IT teams. It allows teams to track, manage, and resolve incidents quickly, collaboratively, and without chaos.24 sites
Decreased by 4.0%
Mopinion is a cloud-based solution for website feedback analysis and visualization. It provides a user-friendly interface for gathering, analyzing and reporting on customer feedback, with features such as customizable surveys, real-time data processing, and integrations with popular tools.14 sites
Decreased by 0.0%
Marker.io is a tool that allows for easy and straightforward screenshot and bug reporting directly from a product's website. It integrates with popular development tools, such as Jira and Trello, and offers various customization options for the reporting form.11 sites
Decreased by 59.3%
HelpScout is a cloud-based customer service software designed to allow businesses to communicate seamlessly with their customers through email, chat, social media, and other channels. It also provides tools to manage customer interactions and gather insights through reporting and analytics.9 sites
Decreased by 18.2%
UptimeRobot.com is a cloud-based system monitoring tool that provides endpoint monitoring and real-time alerts via several communications channels for system administrators. The platform provides a RESTful API for customers to interact with and incorporates powerful integrations like Slack, Pager Duty, and more to keep teams informed of system downtime or sub-optimal performance.6 sites
Decreased by 14.3%
Uptrends is a web-based monitoring and site performance tool that provides technical users with detailed insights into website uptime, response times, and error rates. It detects issues and notifies users in real-time, helping to troubleshoot and resolve technical problems quickly.5 sites
Decreased by 0.0%
HetrixTools is a web-based server monitoring and control panel that offers a suite of powerful tools to help detect and prevent online service failures, including blacklisting checks, uptime monitoring, and security audits. Users can track and manage all aspects of their servers and websites using this comprehensive toolkit, helping ensure that their online properties remain secure and accessible at all times.4 sites
Decreased by 0.0%
Oh Dear! is a web application monitoring tool that provides detailed insights into the performance and availability of websites, web applications, and APIs. It offers features such as error tracking, SSL monitoring, uptime monitoring, and performance benchmarking.1 sites
Decreased by 0.0%
RapidSpike is a website performance monitoring tool that provides real-time insights and alerts on website availability, speed, and security issues. It helps to identify and diagnose issues quickly to ensure optimal website performance and uptime.1 sites
Decreased by 0.0%