JivoChatRank #1PopularDeclining
JivoSite is a web-based live chat software that allows websites to communicate with their visitors in real-time, while also offering features such as visitor tracking, lead generation, and customer support management. It integrates easily with different platforms and offers useful tools for businesses to measure and improve their online customer experience.59,753 sites
Decreased by 17.5%
ZendeskRank #2PopularDeclining
Zendesk is a cloud-based customer service and engagement platform designed for businesses. It provides tools for ticketing, self-service options, and customer support analytics.58,393 sites
Decreased by 11.1%
Tidio is a cloud-based customer communication software that offers live chat, chatbots, and email integration. It helps businesses to improve customer support and increase sales by providing an easy and efficient way to communicate with their customers in real-time.40,610 sites
Decreased by 16.3%
Podium is a cloud-based software platform that helps businesses and organizations interact with their customers through messaging, reviews, and other channels. It includes tools for managing and tracking interactions, analyzing customer feedback, and improving customer experiences.14,972 sites
Decreased by 9.6%
ManyChat is a chatbot platform that allows developers to create and automate customized chat experiences on popular messaging platforms. It offers a drag-and-drop builder, integrations with third-party services, and advanced features for managing conversations and users.11,696 sites
Decreased by 15.6%
Crisp Live ChatRank #6Declining
Crisp.chat is a cloud-based live chat software that provides businesses with the capabilities to communicate with website visitors in real-time through a chat widget. Its features include automation, chatbot integration, visitor tracking, and customer management.8,877 sites
Decreased by 16.0%
Freshchat by Freshworks is a cloud-based AI-powered live chat software that allows businesses to engage with customers in real-time on their website, mobile app, or social media platforms. It provides features like team collaboration, chatbots, and integrations with third-party tools to streamline customer support operations.4,738 sites
Decreased by 13.0%
Salesforce Service CloudRank #8Declining
Salesforce Service Cloud is a cloud-based customer service platform that offers functionality for case management, knowledge management, automation, and reporting. It allows businesses to manage customer inquiries and interactions across multiple channels, including chat, email, social media, and phone, and provides integrations with third-party applications.4,621 sites
Decreased by 9.0%
Facebook Chat PluginRank #9Declining
Facebook Chat Plugin is a web plugin that allows businesses to integrate Facebook Messenger directly into their website, enabling businesses to communicate with customers who visit their website via Messenger. This plugin provides users a seamless, personalized, and efficient way of customer support, sales, and marketing activities.4,345 sites
Decreased by 15.2%
MyLiveChat is a cloud-based live chat software designed for website owners to provide real-time customer support and engage with visitors. It offers customizable chat widgets, CRM integrations, chat history and analytics, and mobile apps for ease of use.4,233 sites
Decreased by 18.2%
Userlike is a cloud-based live chat software for website and messaging support. It offers integrations with various third-party applications and advanced customization options.3,501 sites
Decreased by 9.4%
WidgetWhats is a website that provides a widget to add WhatsApp messaging functionality to a website or application. The widget can be customized and integrated with various platforms through APIs.2,221 sites
Decreased by 17.3%
Landbot.io is a web-based platform that allows businesses to create conversational chatbots without coding, making it easy to engage with customers and automate tasks. With its intuitive drag-and-drop interface and integration capabilities, developers can quickly build and deploy chatbots across various channels, enhancing customer experiences and optimizing workflows.1,960 sites
Decreased by 14.4%
tawk.to is a free messaging and chat application that allows website owners to interact with their visitors in real-time. It offers features such as chat history, customizable widgets, and access to visitor information that can be integrated with various platforms.1,903 sites
Decreased by 7.0%
Czater.pl is a web-based communication platform that provides live chat, video chat, and voice calls for businesses to communicate with their customers in real-time. It offers features such as screen sharing, file sharing, and integration with various software applications.1,143 sites
Decreased by 12.8%
OctaneAI is a conversational marketing platform that enables brands to engage with customers over messaging channels like Facebook Messenger and SMS using advanced chatbots powered by artificial intelligence and natural language processing. It offers a range of tools like automation workflows, audience segmentation, and analytics to help businesses increase conversion rates, build customer loyalty, and improve customer service.1,125 sites
Decreased by 6.2%
Jitsi is a free and open-source video conferencing platform that offers high-quality, secure, and privacy-friendly communication through its WebRTC-based infrastructure. It can be easily integrated into various applications, offers advanced features such as screen sharing and recording, and supports multiple operating systems and devices.1,099 sites
Decreased by 18.8%
Reamaze is a web-based customer communication platform designed for businesses of all sizes to manage customer support inquiries and interactions across various channels in one place. It provides features such as universal inbox, automated workflows, collaboration tools, and analytics to streamline customer support operations.1,089 sites
Decreased by 9.0%
https://front.com is a web-based platform that combines email, chat, collaboration, and task management into one interface, streamlining communication and productivity for teams. It offers advanced features such as shared inboxes, message assignments, and integrations with other tools via an open API.1,021 sites
Decreased by 8.1%
LivePerson is a cloud-based conversational AI platform used for powering chatbots, messaging, and voice assistants. It provides tools for businesses to engage with their customers through automated conversations and human agents, with features such as NLU, sentiment analysis, and behavioral targeting.808 sites
Decreased by 41.2%
ScheduleEngine is a cloud-based platform that helps businesses manage their field service management and appointment scheduling needs. The platform offers various features such as Automatic Scheduling, Service CRM, Route Optimization, and real-time data analytics for operational performance optimization.650 sites
Decreased by 12.9%
Qualified is a conversational sales and growth platform that helps businesses to identify, track and engage their website visitors through real-time conversations. It integrates with popular marketing tools and platforms, providing technical teams with a seamless way to automate and streamline their lead qualification process.574 sites
Decreased by 5.1%
Ada is a platform that offers easy-to-use tools for building AI-powered chatbots and virtual assistants for businesses. It provides integrations with various messaging channels, NLP tools, and offers customization options to suit specific business needs.516 sites
Decreased by 5.5%
Kustomer is a cloud-based customer service platform that offers omnichannel support, chatbots, machine learning-based insights, and open APIs for seamless integrations with third-party solutions. It uses a modern service experience, a fully-connected customer data platform, and automated workflows to help teams and companies craft personalized experiences, streamline processes, and drive customer loyalty.411 sites
Decreased by 8.9%
Zendesk Sunshine ConversationsRank #25
Zendesk's Conversations API allows developers to integrate seamless interactions from various messaging channels directly into their application, automating workflows and consolidating customer communication for greater efficiency and ease of use. It also provides an SDK for iOS and Android to further extend its functionality for mobile users.309 sites
Decreased by 8.3%
Zopim.com is a live chat software that allows businesses to interact with their website visitors in real-time. It features chat history, analytics, customizable widgets, and mobile optimization.290 sites
Decreased by 11.9%
LiveChat is a cloud-based customer support tool that allows companies to chat with website visitors in real-time. It also provides features such as ticketing, chat transcripts, and integrations with other tools like CRM and social media.288 sites
Decreased by 29.4%
Instabot.io is a cloud-based service that provides a platform to automate Instagram likes, comments, and direct messaging. It allows users to set up automated actions and targeting options based on hashtags, locations, and user profiles.278 sites
Decreased by 13.1%
Solvvy is a cloud-based platform that leverages artificial intelligence and machine learning to provide automated self-service support to businesses. It uses natural language processing to understand customer inquiries and provide relevant and accurate solutions.248 sites
Decreased by 5.0%
Providesupport.com is a leading online platform that offers real-time chat software and customer service solutions for businesses to improve communication and engagement with their customers. It provides a wide range of features, including visitor monitoring, chat history, file transfer, and multi-language support.182 sites
Decreased by 13.7%
Element.io is a secure and privacy-focused open-source messaging and collaboration platform built on the Matrix protocol. It offers end-to-end encryption, cross-platform compatibility, and scalability, making it an ideal choice for organizations seeking secure communication solutions.171 sites
Decreased by 26.3%
Smartsupp.com is a cloud-based live chat software that enables website owners to communicate with their visitors in real-time. It offers a variety of features such as visitor recording, visitor information, and visitor engagement, making it a useful tool for website optimization and customer support.136 sites
Decreased by 9.9%
iAdvize is a conversational marketing platform that enables businesses to engage with their customers via messaging channels such as live chat, chatbots, and messaging apps. It provides a suite of tools for organizations to add automation, AI, and analytics to their customer support and sales interactions.111 sites
Decreased by 1.8%
Haptik.ai is a conversational AI platform that provides businesses with the ability to build and deploy chatbots and voice assistants for customer support and engagement. Its solution comprises of natural language processing, machine learning, and semantic understanding capabilities.107 sites
Decreased by 7.8%
Hubspot CRM Live Chat is a customer relationship management tool that allows businesses to communicate with their customers in real-time through a chat interface embedded on their website. It offers features such as chatbots, canned responses, and chat history to help manage and streamline conversations with customers.107 sites
Decreased by 11.6%
Olark is a cloud-based live chat software service that allows website owners to communicate with their customers in real-time. It offers features like chat transcripts, custom branding, and integrations with popular customer relationship management (CRM) tools.78 sites
Decreased by 15.2%
Virtual-Chat is a web-based messaging platform built using Node.js, React and MongoDB for real-time communication between website visitors and website owners. It utilizes WebSocket protocol and RESTful API for efficient and scalable data exchange.70 sites
Decreased by 1.4%
Carrotquest.io is a customer engagement platform that provides powerful tools for tracking user behavior, sending targeted messages, and analyzing data. It offers seamless integration with various web and mobile platforms, making it easy for tech-savvy teams to optimize and personalize their customer interactions.35 sites
Decreased by 5.4%
Getbutton.io is a website that provides a JavaScript SDK and API for integrating messaging functionality into web applications. It allows developers to easily add buttons for messaging platforms such as WhatsApp, Facebook Messenger, and Telegram.24 sites
Decreased by 17.2%
Chatra is a live chat software that can be easily integrated into websites and mobile apps to facilitate customer communication. It offers features like chat history, real-time visitor monitoring, and customizable branding.23 sites
Decreased by 28.1%
BoldChat is a cloud-based live chat software platform that allows businesses to provide real-time customer support on their websites and apps. It offers a variety of features including chat routing, reporting, and customization options through an API for integration with other software applications.20 sites
Decreased by 16.7%
Pure Chat is a web-based live chat software that provides businesses with a platform to engage their customers in real-time. It offers a comprehensive set of features, including customizable chat widgets, mobile apps, and integration with popular CRMs and social media platforms.20 sites
Decreased by 9.1%
Shopify Inbox is a messaging platform that is integrated with Shopify to help merchants manage customer conversations from various channels in one place. It allows for automated responses, order management, tagging, and assigning conversations to team members for efficient customer support.16 sites
Decreased by 5.9%
Intercom is a customer messaging platform that helps businesses communicate with their customers through various channels such as chat, email, and social media. It also offers various features for user engagement, support, and analytics to help businesses better understand and serve their customers.15 sites
Decreased by 0.0%
HelpScout is a cloud-based customer service software designed to allow businesses to communicate seamlessly with their customers through email, chat, social media, and other channels. It also provides tools to manage customer interactions and gather insights through reporting and analytics.9 sites
Decreased by 18.2%
Callbell is a multi-channel communication platform that allows businesses to integrate and manage multiple messaging apps, such as WhatsApp, Messenger, Telegram, and Instagram, within a single dashboard. The platform also provides tools for automation, collaboration, and analytics to optimize customer support and increase productivity.7 sites
Decreased by 0.0%
Chaport is a cloud-based chat software that integrates with multiple platforms and offers a robust API allowing for customization and automation of chat functionality. It features a clean and simple interface, real-time visitor monitoring, and powerful agent tools such as canned responses and chat tags.6 sites
Decreased by 14.3%
Raychat.io is a cloud-based chat service that provides businesses with a platform to interact with their customers in real-time. It is built on cutting-edge technologies such as React, Redux, Node.js, and MongoDB to ensure fast and reliable messaging services.6 sites
Decreased by 0.0%
Trengo is a cloud-based communication platform designed for businesses of all sizes to manage customer interactions across multiple channels such as email, social media, and WhatsApp. It offers a unified inbox, automation rules, and integration with other tools to streamline communication and improve efficiency.6 sites
Decreased by 0.0%
Corover AI is a conversational AI platform that enables enterprises to build intelligent chatbots and voice assistants easily. The platform offers various features like integrations, natural language processing, sentiment analysis, analytics, and machine learning algorithms.4 sites
Decreased by 20.0%
HappyFox Live Chat is a web-based live chat software designed to help businesses of all sizes engage with website visitors in real-time. It offers features such as chat routing, canned responses, and chat transcripts for easy customer communication and tracking.4 sites
Decreased by 0.0%
Yellow.ai is an AI-powered conversational automation platform that enables businesses to build and deploy chatbots and voice assistants for customer support, sales, and marketing. It uses natural language processing (NLP), machine learning (ML), and neural network technology to understand and respond to user queries in real-time, across multiple channels and languages.4 sites
Decreased by 20.0%
Gladly is a cloud-based customer service software that provides a unified platform for managing customer interactions across multiple channels, including messaging, phone, and email. Its architecture is designed to handle high volumes of data and allow for integrations with other business systems.3 sites
Decreased by 0.0%
Goftino is a cloud-based communication platform that provides customized and secure chat and messaging solutions for businesses of all sizes. It enables organizations to connect with their customers and collaborators in real-time through various communication channels, including web chat, WhatsApp, email, SMS, and more.3 sites
Decreased by 0.0%
LimeChat.ai is a cloud-based connection management service that provides an API for chat services to assist with customer service automation by routing chat messages to the most appropriate available agent. It also offers a chatbot which uses natural language processing to understand and respond to user inquiries.3 sites
Decreased by 0.0%
Oct8ne is a real-time customer service platform that integrates with e-commerce websites to allow for personalized customer support via video and chat. It uses WebRTC technology to provide secure and reliable video communication between customers and support agents.3 sites
Decreased by 0.0%
Envybox.io is an all-in-one, cloud-based tool for monitoring, analyzing, and optimizing web applications, servers, and databases. Its powerful features include real-time performance metrics, customizable alerts, and automated incident resolution.2 sites
Decreased by 33.3%
Yandex Dialogs is a conversational AI platform that allows developers to build and deploy custom voice assistants for various use cases using natural language understanding and speech synthesis technologies. It offers a range of tools and APIs for creating voice-enabled applications and integrating them into other systems.2 sites
Decreased by 0.0%
Kapture CRM is a cloud-based customer relationship management platform that helps businesses streamline their sales, marketing, and customer support processes. It provides advanced automation tools, AI-powered chatbots, and customizable workflows to enhance customer engagement and drive business growth.1 sites
Decreased by 0.0%
Suiteshare is a cloud-based platform that allows users to share structured data across different applications and systems using APIs. It uses a unified data model to simplify integration and eliminate data silos.1 sites
Increased by 0%
Wix Answers is a cloud-based customer support platform that provides a range of tools tailored to help businesses manage their interactions with customers. Its features include a help desk, chat, a knowledge base, and customizable reporting and analytics.1 sites
Decreased by 0.0%