Compare Crm Vendors: Salesforce Service Cloud vs Keap
Salesforce Service Cloud
Vendor Comparison
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About
Salesforce Service Cloud is a cloud-based customer service platform that offers functionality for case management, knowledge management, automation, and reporting. It allows businesses to manage customer inquiries and interactions across multiple channels, including chat, email, social media, and phone, and provides integrations with third-party applications.
Keap is a web-based customer relationship management (CRM) and marketing automation platform designed for small businesses. It offers features such as lead capture, email marketing campaigns, appointment scheduling, and e-commerce integrations.