Compare Crm Vendors: Salesforce Service Cloud vs Perfex Crm
Salesforce Service Cloud
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About
Salesforce Service Cloud is a cloud-based customer service platform that offers functionality for case management, knowledge management, automation, and reporting. It allows businesses to manage customer inquiries and interactions across multiple channels, including chat, email, social media, and phone, and provides integrations with third-party applications.
Perfex CRM is an open-source customer relationship management software that provides a set of powerful tools for managing businesses' contacts, deals, invoices, and projects. It offers a highly customizable platform designed to be easy to install, configure, and extend.