Salesforce Service Cloud
Vendor Comparison
4,621 sites
Decreased by 9.0%
- About
- Salesforce Service Cloud is a cloud-based customer service platform that offers functionality for case management, knowledge management, automation, and reporting. It allows businesses to manage customer inquiries and interactions across multiple channels, including chat, email, social media, and phone, and provides integrations with third-party applications.
Salesforce Desk
Vendor Comparison
3,897 sites
Decreased by 6.2%
- About
- Salesforce's help desk software offers a cloud-based, customizable, and scalable solution to manage and resolve customer inquiries and support tickets efficiently. It integrates with various communication channels, provides real-time reporting and analytics, and offers automation capabilities using its Service Cloud platform, APIs, and built-in workflows.
- Categories CRM