Zendesk is a cloud-based customer service and engagement platform designed for businesses. It provides tools for ticketing, self-service options, and customer support analytics.
JivoSite is a web-based live chat software that allows websites to communicate with their visitors in real-time, while also offering features such as visitor tracking, lead generation, and customer support management. It integrates easily with different platforms and offers useful tools for businesses to measure and improve their online customer experience.